March 27, 2017: The Professional Practice Model outcomes indicate “what difference we have made” in patient care, our relationships with each other and the community. Satisfaction is an outcome of patient care and indicates how satisfied the patient is with the care received and the experience of that care. Patients provide valuable insight into ways we can improve our care and service delivery. Patients and families want to know that there is good communication between their care providers, that they have the information they need about their care, that their voice is heard, to be treated with dignity and respect, to have their pain managed, and to receive education about treatments, tests and new medications in a way they can understand.
Satisfaction also indicates how satisfied employees are with the organization. HMSL measures employee satisfaction through the annual employee opinion survey which also includes the RN satisfaction survey. This employee feedback is used to create action plans on ways to improve the work environment and increase employee engagement.
-Janet Leatherwood, CNO