MARCH 10, 2023 — The HMSL Employee Morale Committee recently awarded Delaney Jackson and Isabel Serrano with the Above and Beyond Award for the month of December. The two helped a patient in need of care while dealing with a number of sensitive life issues that seemed to be road blocks to getting that care. Here is what their nomination read:
When a newly diagnosed cancer patient needed oncology treatment, Delaney and Isabel went above and beyond to ensure the patient could be seen at HMSL during the holidays. She was facing significant challenges due to recent job loss for her husband, financial instability, and emotional duress. As a team, you both worked on the backend to verify insurance, reach out to scheduling and offer resources to give this patient treatment and hope. Thank you for being a source of light by helping this patient during her difficult time. This defines I CARE Values.
Thank you to Marlene Borrero and Connie Roberts Longuet for help in finally finding a moment where schedules matched to make this surprise happen.
In 2023, the committee will move to awarding nominees quarterly. If you’d like to nominate someone or join the committee, send an email to hmslemployeemoralecommittee@houstonmethodist.org
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