July 2, 2018:  Make the other person feel important, and do it sincerely.  Ralph Waldo Emerson is quoted as saying, “every person I meet is my superior in some way.” What does this statement mean to you? Write down two ways you will intentionally use this principle this week.  Share what you discover with your co-workers in huddle. - Janet Leatherwood, CNO … [Read more...]

June 25, 2018: Talk in terms of the other person’s interests. When we show a genuine interest in others, we learn an abundance of interesting and wonderful things we might never have discovered.  You might discover an opera singer, marathon runner, missionary, world traveler, bike rider, or rodeo clown sitting right next to you. Think about a time someone showed a … [Read more...]

June 18, 2018:  We have two ears and one mouth for a reason.  One of the highest complements we can give another human being is to listen intently with genuine interest.  One of the best tricks I know to help engage in active listening is to point my feet in the direction of the person talking.  This helps me stay focused on the person speaking.  Take time out to discuss with … [Read more...]

June 11, 2018:  Remembering another person’s name is one of the keys to successful leadership.   Do you agree that a person’s name is to that person the sweetest and most important sound in any language?  Kristi Hedges published 5 best tricks to remember names in Forbes Magazine. Meet and repeat.  Use the person’s name throughout the conversation (but use it … [Read more...]

June 4, 2018:  It costs nothing, but creates much. It enriches those who receive, without impoverishing those who give.  It happens in a flash and the memory of it sometimes lasts forever.  None are so rich they can get along without it, and none so poor but are richer for its benefits.  It creates happiness in the home, fosters good will in a business, and is the countersign … [Read more...]