Our patients have been appreciative of our staff during this unprecedented time. Below are some of the comments patients provided from the NRC survey.
“Your staff made my experience very comfortable and very easy for me. I really appreciate the professionalism and care I received.”
“All the staff that I interacted with were amazing. They did a great job.”
“Considering the circumstances of our lives right now with the virus going around. I was most impressed with the process and the safety that I felt when I came into the clinic and I do appreciate that. Thank you.”
“Yes, this is a comment not just about the infusion center but about all of the care that I received at Houston Methodist Sugar Land Hospital, the staff, hospital, nurses, doctors, outstanding in every regard. I just have had such good experiences with them and hope I get to continue to go there for all of my treatment and send my family there as well. So you have my confidence and absolute support and can’t say enough good things.”
“This facility is one of the best I’ve ever seen every time I’ve ever had to go there. They’ve always been extremely courteous. They’ve always been extremely knowledgeable and they take me in and take care of me very quickly. I love this facility of the people that you have working. There are absolutely great. I wouldn’t change a thing. They are absolutely wonderful.”
“Thank you to all the doctors, nurses, CNAs, X-ray techs, chaplains, administration & food services. I don’t know all your names but I could see your eyes behind the mask and face shields, felt your compassion, and received your prayers. I am so grateful for all in my prayers God bless you and the whole world.”
“Something that really impressed me was each worker that entered my room, always introduced themselves, told me what they were going to do and before they left my room, always asked me if there was anything that I needed. The R.N. and N.A. usually told me what time they would be coming back and if I needed anything to don’t hesitate to use the call button.”
“First class care, from the doctors, nurses support staff and management. We were extremely impressed with our experience and the competence of the entire staff. I will recommend Houston Methodist to anyone and everyone. It’s really hard to explain how excellent this facility is, but I’d be shocked if there’s anywhere on the planet to better give birth to a first child. My thanks to the entire staff, exceptional job. When COVID-19 calms down, we will come bearing thank you gifts. Please continue to do exactly what you are doing, you all are truly exemplary. My eternal thanks and gratitude.”
“Houston Methodist Sugar Land is an excellent hospital. I was well taken care of in the ED all the way to my admission room. My admission nurse was excellent and my discharge nurse as well. All of the nurses are doing a great job. I can’t remember all their names though. My doctors were the best, they explained very well and gave me choices on my treatment and care.”
“It was the words of the doctor that lifted my spirits before my open heart surgery. He renewed my faith in God and reminded me I was not alone. I was so confident in everything after that. Thank you for giving me a second chance at life.”
“I had a pleasant experience. They handled the COVID-19 safety procedures well. The guy who first came in to scan my gallbladder was so funny and made me so much more comfortable. The main doctor who spoke to me, she was energetic and positive. Nice staff in general.”
“My experience was outstanding, especially in consideration of today’s health concerns with COVID-19. I was experiencing some anxiety in going to the hospital and having the CT scan, even though I was having issues and it needed to be completed. The staff was very comforting, made me feel safe and at ease during my entire time at the hospital. The scan was completed very quickly and the results were available that afternoon. I couldn’t have asked for anything different or any improvements/suggestions at all. Thank you!”
“Everything was good. The nurses were very courteous and caring because of the coronavirus I couldn’t go in. So he just talked to my husband and I just picked him up when they said he could be discharged, but they made him comfortable and took care of him good.”
“The procedure was performed during the COVID-19 scare, and this hospital took great precautions in keeping all safe.”
“The team went above and beyond, exceeding my expectations, without COVID-19 making the event even more challenging.”
“The staff took precautions to keep me and themselves safe from COVID-19. I appreciate their friendliness. It helped ease my nervousness.”
“I was uneasy about going to the ER during the COVID-19 outbreak. However, after arriving, I felt very safe and satisfied with how they protected me and others.”
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