Throughout the month of August, we have been focusing on the first of the three main hospital goals: Improving Patient Outcomes.
To help communicate the objectives of this goal, we broke it down into three areas of focus:
- Patient Progression
- Quality & Patient Safety
- Patient Satisfaction
This week, we will hear from a few different managers who are leading efforts on the importance of communication as it relates to the patient experience and ultimately, patient outcomes.
Our focus is on improving the patient experience and ensuring that all of our patients and families are given the same exceptional care with consistency.
“The Houston Methodist Experience” is a purposeful strategy aimed at advancing the art of healing while providing unparalleled care. The concept provides individualized care to every patient based on a solid understanding of what patients want and need.
We focusing on improving communication to ensure that patients have a full understanding of their care and know that they are in the best hands while at HMSL. Improving communication contributes to:
- Improved outcomes
- Improved patient experience
- Care team coordination
Providing the best care we can is the HMSL commitment to our community. This why we have a continued focus on the patient experience and delivery of care.
The Service Quality team offers year round skills labs and training refreshers that focus on the Houston Methodist Standards of Practice. These skills labs focus on compassionate communication and addressing patient and guest needs by actively listening during all interactions.
By providing frequent communication and consistent updates we can help lessen the anxiety of patients and families.
Thank you for being a part of the Houston Methodist Experience – every employee plays a role in fulfilling our commitment to our community.
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