Stars of the Month – August

Four employees from each of the service lines (Ambulatory Surgery, Emergency Department, Inpatient Services and Outpatient Services) have been named as a “Star of the Month” in recognition for their commitment to our patients and I CARE values. These employees have been selected based on outstanding patient comments and feedback received. Each month we alternate between featuring employees who received exceptional recognition from one of our various surveys (NRC Survey, RealTime, CONNECT Discharge Phone Calls, MyRounding) and employees who have been noted as going above and beyond through feedback from the Service Quality team and Guest Relations rounds.

We are excited to showcase and recognize the amazing hard work that our employees deliver to our patients on a daily basis. Thank you for being a part of our journey to unparalleled.

Dr. Mathew Martinez – Emergency Department

• • “The Doctor was exceptional and caring.”
  • “Dr. Martinez, I think that’s his name, was just very nice, very lovely bed manners, and he was very clear and precise on what he said.”
  • “Nurse Cassandra and Dr. Mathew Martinez, Christina, Janet, Heather, everybody who was involved in my son’s care did an excellent job, and may God bless them, and thank you very much for serving the community. Thank you so much.”

Trisha Matthews — Case Management

• Kudos for Trisha from the family in Rm 519.  The daughter of the patient, who works for Brookdale, said that “she really knows what she is doing” and that she treated her mother and the family like they were her own family.  I just wanted you to know that they mentioned her by name and that she made this transition that could have been very acrimonious, extremely smooth.
• Tricia remembered my uncle from our last visit and she was on top of things from day one.  When it was time for him to discharge, there were no delays.  She had everything in place so his care continued as soon as he got home.  Throughout his stay, she stayed in communication with us.  Can’t thank her enough for her hard work.

Darrin Staloch, PT — Outpatient Physical Therapy

• “Over a period of several months Darrin was, without exception, always helpful, informative, patient, and empathetic.  It was obvious that he knew his subject matter, but he managed to convey his expert advice in a way that made it easy to follow and understandable.  He always took the time to explain the “why” of the particular exercise and also to confirm that I understood what he was saying.  I made great progress through the rehab process.  There was always something a little different, often more challenging, and I have no doubt that this helped my progression.  I am very pleased to report that I am now able to do most things I could do before my surgery, and I attribute a lot of that to the successful rehab services provided by Darrin.
• I have mentioned the Houston Methodist Outpatient Rehab Services to many of my friends should they require such services.  I would certainly recommend this facility without reservation due to the excellent service and results achieved at the hands of Darrin.”

Angelina Cedillo, PCA – PACU

• “Angelina, the EKG tech, was everywhere helping out. She assisted me to the restroom twice and took me downstairs to meet my ride. Invaluable employee with a great attitude!”