Stars of the Month – September

Beginning this month, four employees from each of the service lines (Ambulatory Surgery, Emergency Department, Inpatient Services and Outpatient Services) will be featured as a “Star of the Month” in recognition for their commitment to our patients and I CARE values. These employees will be selected based on outstanding patient comments and feedback received. Each month we will alternate between featuring employees who received exceptional recognition from one of our various surveys (NRC Survey, RealTime, CONNECT Discharge Phone Calls, MyRounding) and employees who have been noted as going above and beyond through feedback from the Service Quality team and Guest Relations rounds.

Each “Star” will have their photograph taken and be featured in the weekly employee e-newsletter, as well as receive a “Star of the Month” certificate to mark their tremendous contribution to our patients and hospital. We are excited to showcase and recognize the amazing hard work that our employees deliver to our patients on a daily basis. Thank you for being a part of our journey to unparalleled.

Yasmin Patel, RN – Ambulatory Surgery

• “Yazmin is a great nurse that helped me before and after my procedure; took the time to get to know me and my husband and made the experience personable.”
• Yasmin knew how to care for me and was always willing and smiling. She gave me comfort and peace at all times.”
• Yasmin was great. She answered all of my questions and offered advice and help in every way.”

 

Jill Herrmann, RN – Emergency Department

“Jill was my nurse and she was outstanding. Very professional & extremely competent. She was able to attend to me and resolve my issue in a timely manner. Thank you Jill.”

 

Shelley Taylor, Coordinator PAS – Outpatient

• “Miss Shelley is very kind and considerate. God bless!”
• “Shelley, who checked me in at reception, was just super. Great employee. A star example of I CARE values.”
• “Upon checking in, Shelley the receptionist, made additional changes coordinating with my doctor’s office and the proper coding with the insurance company. My doctor’s orders were for CT with contrast but I am allergic to Iodine. She made sure I had the correct paperwork to proceed. Since this took some time, Shelley kept me informed at each step and that made the wait a lot less stressful. She should be commended.”

 

Eric Legrue, RN – Inpatient

“Eric was really great. He comforted me when I basically had a meltdown. He said it was ok to cry, and he was there when I really needed him.”