April 8, 2019 – I’ve enjoyed hearing your stories about how the 21-Day Benefit Mindset Challenge, Operation Kindness, has impacted you. People are buying coffee for the person behind them in line, buying a stranger lunch, bringing small gifts for a discouraged coworker, going above and beyond to help patients and guests, picking up trash, leaving encouraging notes, giving … [Read more...]

April 1, 2019: Let Operation Kindness begin! Today we begin our 21-day Benefit Mindset Challenge called Operation Kindness. A benefit mindset is a focus on passion, purpose, putting others first, and paying it forward. For the next 21 days, everyone is invited to look for unique ways to perform random acts of kindness (RAK). I hope you received your calendar to track your … [Read more...]

March 25, 2019: Next Monday, April 1, 2019, all of our HMSL employees, physicians, and volunteers are invited to participate in a 21-day Benefit Mindset Challenge. The challenge objective is to increase random acts of kindness that promote a benefit mindset where everyday leaders seek to do well and be good. Here’s how it works; for 21 days, practice a small act of everyday … [Read more...]

March 18, 2019: Last week I asked you to think about the value of feedback and why it’s important. There are three basic types of feedback, in-the-moment peer feedback, just-in-time peer feedback, and formal peer feedback during annual focal point review. I’d like to focus on in-the-moment peer feedback and why it’s critical to use correctly to improve patient safety and … [Read more...]

March 11, 2019: What are your thoughts about feedback? Does feedback have value? Does it matter how and where feedback is delivered? If we stop and think about it, we are daily inundated with feedback. Our cars give us feedback when our tires are low or the gas tank is almost empty. Our bank accounts give us feedback when we need to add more money to them. Patients and … [Read more...]